Notes from Citizen Reporting | ChangeCamp 2010

Technology adoption across various parts of Gov’t/311 online

  • There isn’t even a direct email address to reception for City of Nanaimo
  • you can call and get directed or go in directly to office and get referred to correct person
  • how can technology facilitate various issues – urgent vs. non-urgent
  • emails/ text messaging – quick & easy, non-threatening, not looking for connection or to start communications with another perso
  • the immediate answer makes you more comfortable
  • when calling, you want an answer on the phone – not get a fax or email later… you would send in medium that you wish to receive

challenge breaking up

  • the need government creates for expertise
  • ie – search function is akin to walking into library without dewy decimal and only librarian has the information to allow you to find what you need

most governments now or planning to accept digital data

  • boston – citizen connect
  • fix my street canada
  • very little in accountability
  • a way for gov’t collecting data – and hopefully to manage/ organize
  • parking mobility – citizen reporting of disabled parking

  • how’d they vote
  • we’re starting to hold gov’t accountable
  • we’d like to start holding citizens accountable
  • now let’s chat – should we just have a reporting system for simple city nuisance or more legal/ personal
  • where do we draw the lines?

what’s the process?

  • how does this get back
  • with 311 nuisance – there is opportunity to collab and take ownership
  • but with parking mobility – app allows all the documentation (better info
  • a need for citizens to be able to do this kind of reporting
  • our governments are facing massive financial challenges
  • governments are trying to figure out how they can essentially outsource by giving tools to citizens
  • this is a revenue stream for the government
  • how secure is the information? easy to forge?
  • grieving your neighbour – this happens now.
  • this conversation wouldn’t take place in France
  • the culture = “you don’t rat people out”
  • which violations which affect people and are worthy of doing this
  • a reporting mc Donald’s – drive thru citizen personal attacks
  • reporting mechanisms – suspected slavery
  • there is an increasing number of slaves working out of homes / businesses – within our own neighbourhoods
  • incredibly difficult to report
  • multi-channel communication – agency / police / citizen
  • agency can only take action when there is a reporting
  • is there an opportunity for gov’t to request more data on specific data sets
  • uptake and reporting / user engagement has been low
  • portland – launched an app reporting potholes, graffiti in a month = over 4000 reports (3 years of work)
  • How to make accessible to everyone, engage more people (not everyone has an iphone)?
  • marketing and communications will spread 311

Pay user to grow app?

  • monetary incentive – wrong motivation
  • certain risks and costs involved in obtaining/ using app
  • change structure – gold digging off violations doesn’t seem right
  • look at Groupon – refer a friend, get $10
  • partner w/ local businesses – discounts, rewards with some value
  • contests, diverting to charity
  • focus on the people who care on that specific topics
  • meaning in civic work is more powerful
  • a category of employed, more strenuous process, they go out and they’re the turfs, earning flat rate

hardware vs. software

  • cost
  • ease of employment

vancouver had a 311 that is seriously unknown

  •  narrow casting issue leads to success
  •  issues here based on how reporting is done – ie Breathalyzers, speed traps
  • access to recording mech. and how it works, source codes, etc
  • fraud photos – only defence is the ability to fight
Posted in 2010, Citizen Engagement.

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